Training and Process Manager – Bakery Operations

Overview:

Responsible for developing, delivering, and monitoring training and process programs to ensure all bakery staff meet food safety, health & safety, and operational standards. Acts as a key link between Bakery, Technical and HR to support the delivery of the company objectives and legal requirements.  This role champions a culture of high standards, continuous improvement, and a “can-do” attitude.

Key Responsibilities:

• Training & Development
  • Successfully deliver induction and onboarding training for new employees.
  • Create standard operating procedures for all machinery ensuring food safety and health & safety aspects are covered within.
  • Collaborate with the bakery, HR and quality teams to align on operational standards.
  • Maintain accurate training records and conduct training needs analysis regularly.

• Compliance & Auditing
  • Monitor compliance with internal policies, food safety laws, and health & safety regulations.
  • Completion of daily product quality checks across the full bakery.
  • Conduct process verification of key bakery products.

• Documentation & Systems
  • Keep policies, procedures, and training materials up to date and aligned with legislation.
  • Support digital training tools and compliance tracking systems.

• Stakeholder Engagement
  • Work with operational team, bakery supervisors and HR to embed a culture of learning and accountability.
  • Provide coaching and feedback to improve performance and standards on-site.
  • Encourage a learning culture where people feel supported to grow.
  • Role model Stephens’ values—customer-focused, caring, and solution-oriented.

• Continuous Improvement
  • Identify trends from audits and training feedback to improve processes.
  • Promote a “can-do” attitude across teams with practical, solution-focused guidance.

Skills & Experience:

• Strong knowledge of food safety and health & safety legislation.
• Experience in training delivery and audit processes within food manufacturing.
• Excellent communication and coaching skills.
• Attention to detail and ability to influence positive change.
• Previous experience in bakery sector highly desirable.
• Competent in using a PC and navigating the MS Office for daily tasks.

What You’ll Get:

• Competitive Pay: £40k-£48K depending on experience.
• Monday to Friday.
• 39 hours per week, 06:00 - 14:30 Monday - Thursday with earlier finish on Fridays.
• The opportunity to shape training and compliance in a respected, growing family bakery.
• Supportive team environment with a real sense of purpose.
• Ongoing development opportunities and the chance to make a real difference.
• Free lunch on shift.
• Celebration gifts – for Christmas, weddings, and long service.
• Staff referral bonus – earn up to £150 for bringing great people on board.
• Retail discounts – save at over 1,000 high street and online retailers including supermarkets, cinemas, and travel.
• 20% staff discount in our shops.
• Free wellbeing support – including counselling for mental health, money, legal and work matters.