Shop Manager

39 Hour - Full Time – Kerse Road, Stirling

As a Shop Manager at Stephens Bakery, you play a vital leadership role at the heart of the business. You are responsible for guiding the team day to day, ensuring the shop operates smoothly, safely, and efficiently always.

At Stephens, our values guide everything we do — putting the customer first, showing a can-do attitude, and being stronger together as a team.

The shop on Kerse Road has not yet opened, so we are looking to have someone join the team and complete training in our shop in Crossford with our Multi Shop Manager train before transitioning over to the shop in Stirling when it opens.

What You’ll Do

Your main role will be to manage the operations of your shop and everything that this entails:

• Lead by example and encourage your team to achieve your sales targets whilst providing the customer with great shopping experience every time so they will keep coming back!
• Recognising potential in your team and discussing their progress with them and the area manager.
• Providing training to your team on Stephens procedures and offering support.
• Monitoring and maximising the performance of your team whilst completing staff reviews
• Our managers like to muck in, when they’re not completing paperwork or cooking, they jump on the till and helping their team with the lunchtime rush or grabbing a brush and sweeping the floor whilst delegating tasks amongst the team
• Morning, afternoon and late afternoon shifts are shared amongst management. Our morning shifts mean setting up our display cabinets, putting away deliveries, counting stock and preparing salad whilst our late afternoon shifts include cleaning, sweeping and counting stock.
• Complete compliance tasks to ensure that the shop is running diligently
• Our managers create rotas for their shops, handle the cash every day and order stock to ensure optimum availability.

What You’ll Need

We’re not just hiring a Shop Manager - we’re welcoming someone who shares our values and brings positive energy, reliability, and a genuine passion for people.

Are you…

• A confident communicator who enjoys supporting and guiding others?
• Someone who thrives in a fast-paced, customer-focused environment?
• Great at juggling tasks and organising team workloads?
• Comfortable delegating and receiving feedback?
• Someone who takes pride in offering consistently great service — every single time?

• Someone who is organised and can prioritise workloads?
• Someone who is confident in delegating tasks and receiving feedback?

Does all this sound like you? If so, we want you to join our Stephens team!

What You’ll Receive

We care about our people just as much as we care about our famous bridies. When you join Stephens, you’ll enjoy:

• Competitive salary: £15.96 per hour
• Free food on shift - lunch is on us
• Gifts for special occasions (Christmas, length of service & weddings)
• Staff referral scheme - earn up to £150 for each successful referral
• 20% staff discount across all Stephens shops
• Free confidential counselling for mental health, money, legal, or work matters
• Discounts at over 1,000 retailers, including Asda, Aldi, cinemas, holidays, and more
• Career development opportunities — we love to promote and develop from within

About us

Stephens Bakery is a 4th generation family business that is 150 years in the baking but don’t let that fool you into thinking we’re stuck in the past!

We are a company that has never shied away from innovation - we were the first bakery to partner with convenience stores, the first to mobilise a bakery Jiffy Van and the first to open a stand-alone bakery drive-thru. We now have 15 retail shops and convenience partnerships with Coop, Scotmid, Morrisons and Independent retailers.

When we’re not creating new ways to serve our customers, we’re staying true to our craft by using traditional baking methods and sourcing the finest local ingredients. With us, the proof is in the pudding, and this is why we won Scottish Craft Bakery of the Year, UK Craft Bakery Business of the Year and we are home to Scotland’s favourite Morning Roll, Steak Bridie and Double Biscuit.

The Next Steps

Like what you hear? Apply below and if your application is successful, you will be contacted for a casual telephone interview. The next step would be an in-person interview and finally, a paid work trial.

On average, the hiring process takes around 2 weeks, however, this is flexible to accommodate for notice periods.