Retail Support Manager

at Stephens Bakery
Location Dunfermline, United Kingdom
Date Posted 14 May 2024
Category Retail Jobs
Job Type Full-time


Retail Support Manager

We have an exciting opportunity for an individual to join our team as a cover manager to help us manage our very successful group of 15 shops, including 3 Drive Thru’s.

We are looking for a person who can manage people and retail teams with passion, who can develop people and drive retail sales, whilst ensuring that our award winning standards and customer service are upheld in every shop.

There will be a large emphasis on development in this role, with the aim of the Retail Support Manager supporting in wider aspects of area management.

This person will have a successful background in retail management, with strong people and communication skills to manage retail staff and be able to deliver to challenging targets while developing their and their teams’ skills.

What You’ll Do

  • Organise, plan and provide cover across all Stephens retail shops where there are shortages of staff due to holidays, sickness, vacancies etc.
  • Support the shop managers in ensuring that all employees abide by company policy and procedures, to build an excellent customer facing team, and maximise sales potential and results.
  • Support the Area Manager to run a successful retail team.
  • Ensure consistency of process and practises across all shops.
  • Being accountable as shop manager when in each retail shop which includes all aspects of operations of the shops, including:
    • leading by example and encouraging teams to achieve sales targets whilst providing the customer with a great shopping experience every time so they will keep coming back!
    • monitoring and maximising performance of the team
    • paperwork, cooking, serving on the tills, helping teams with the lunch-time rush or grabbing a brush and sweeping the floor whilst delegating tasks amongst the teams – generally mucking in!
    • Morning, afternoon and late afternoon shifts may need cover
    • Morning shifts mean setting up our display cabinets, putting away deliveries, counting stock and preparing salad whilst our late afternoon shifts include cleaning, sweeping and counting stock
    • completing compliance tasks to ensure that the shop is running diligently
    • Handling cash and ordering the shop’s stock to ensure optimum availability
  • This is a 39 hour per week contract

What You’ll Need

Nothing! Although previous management experience is preferred, as long as you have the right attitude and work ethic - full training will be provided!

Are you…

  • A team player? We believe that teamwork makes the dreamwork and is essential to ensure the smooth operations within our shops
  • Someone that loves the hustle and bustle of a busy shop?
  • Someone who can use their initiative and overcome challenges?
  • A people-person?
  • Someone who can lead a team by great example?
  • Someone that can offer consistently great customer service?
  • Someone who is organised and can prioritise workloads?
  • Someone who is confident in delegating tasks and receiving feedback?

Does all of this sound like you? If so, we want you to join our Stephens team!

What You’ll Receive

We love our people as much as we love our bridies (which is a lot!). So to thank them for all of their hard work, we offer an attractive benefits package:

  • Competitive Salary: £14.50 per hour
  • Lunch is on us! We offer free products to our teams on shift
  • Presents for our team at special moments (Christmas, Length of Service & Weddings)
  • Know someone great? Our staff referral scheme offers the potential to earn £150 each!
  • Popping in for a bite on your day off? You’ll get 20% off our products across all of our shops
  • Free Counselling for mental health, money, legal or work matters
  • Discounts at over 1,000 high street and online retailers such as Asda, Aldi, cinemas, holidays, etc
  • Career development your sort of thing? We love to develop our teams to be the best versions of themselves which is why we like to offer job opportunities to our existing team

About us

Stephens Bakery is a 4th generation family business that is 150 years in the baking but don’t let that fool you into thinking we’re stuck in the past! We are a company that has never shied away from innovation - we were the first bakery to partner with convenience stores, the first to mobilise a bakery Jiffy Van and the first to open a stand-alone bakery drive-thru. We now have 15 retail shops and convenience partnerships with Coop, Scotmid, Morrisons and Independent retailers.

When we’re not creating new ways to serve our customers, we’re staying true to our craft by using traditional baking methods and sourcing the finest local ingredients. With us, the proof is in the pudding, and this is why we won Scottish Craft Bakery of the Year, UK Craft Bakery Business of the Year in 2021 and we are home to Scotland’s favourite Morning Roll and Steak Bridie.

The Next Steps

Like what you hear? Apply below and if your application is successful, you will be contacted for a casual telephone interview. The next step would be an in-person interview and finally, a paid work trial.

On average, the hiring process takes around 2 weeks however, this is flexible to accommodate for notice periods.

Drop files here browse files ...