About Us:

Stephens Bakery is a 4th generation family business that is 150 years in the baking, but don’t let that fool you into thinking we’re stuck in the past. We are a company that has never shied away from innovation - we were the first bakery to partner with convenience stores, the first to mobilize a bakery Jiffy Van and the first to open a stand-alone bakery drive-thru. We now have 15 retail shops and convenience partnerships with Coop, Scotmid, Morrisons and Independent retailers.

When we’re not creating new ways to serve our customers, we’re staying true to our craft by using traditional baking methods and sourcing the finest local ingredients. With us, the proof is in the pudding, and this is why we won Scottish Craft Bakery of the Year an UK Craft Bakery Business of the Year, while also being home to Scotland’s favourite Morning Roll and Steak Bridie.

Role Overview:

N.B. We have advertised as an Office Manager as this is the most applicable job title in the job market. The actual title of the role will be Business Support Manager.

Reporting directly to the Head of Business Support, the Business Support Manager will play a pivotal role in overseeing and coordinating the day-to-day operations of our business-critical tasks. This role requires strong administrative skills, exceptional organization, and the ability to manage a team of Operations Support Assistants effectively. The successful candidate will also take on key tasks, such as fleet management and production planning for seasonal events, working closely with the Head of Business Support to drive operational excellence across the business.

Key Responsibilities:

• Oversee and assist with business-critical tasks such as order processing and production arrays
• Manage a team of up to 6 Operations Support Assistants, providing guidance, support, and fostering a culture of collaboration and accountability
• Collaborate with the Head of Business Support to develop and implement strategies to optimize operational efficiency
• Take ownership of key tasks including fleet management and production planning for seasonal events, ensuring deadlines are met and objectives are achieved
• Ensure team compliance with company policies and procedures
• Identify opportunities for process improvement and implement solutions to enhance productivity and performance, working closely with every department within the business to achieve this.
• Pivotal in ensuring correct products are planned to go to the correct customers, for over 170 delivery locations, 7 days a week

Qualifications and Skills:

• Proven experience in office management, including people management and development (preferred candidates will have a minimum of 5 years experience)
• Strong organizational and multitasking abilities, with exceptional attention to detail
• Excellent communication and interpersonal skills, with the ability to work effectively with individuals at all levels of the business
• Ability to work independently and take initiative, while also functioning well within a team environment
• Proficiency in MS Office Suite and other relevant software applications

We love our people as much as we love our bridies (which is a lot!). So to thank them for all of their hard work, we offer an attractive benefits package:

• Competitive salary
• Free Counselling for mental health, money, legal or work matters
• Discounts at over 1,000 high street and online retailers such as Asda, Aldi, cinemas, holidays, etc
• Lunch is on us! We offer free products to our teams while at work
• Presents for our team at special moments (Christmas, Length of Service & Weddings)
• Know someone great? Our staff referral scheme offers the potential to earn £150 each
• Popping in for a bite on your day off? You’ll get 20% off our products across all of our shops

If you are a highly organized and motivated individual with a passion for operations management and team leadership, we encourage you to apply for the Business Support Manager.